Set up printing

We recommend installing two queues to print documents in the University:

A queue for your institution, such as MMLL_FindMe, which allows you to swipe your University Card at any of the printers in that Faculty (or College) to pick up documents.
A queue called DS-Print_FindMe which sends documents to any supported printer across the University. This option always bills your University Desktop Services account, ignoring any Free Credit you may have been given by a Faculty.

Installing the printers on your own device

Download and run the Print Deploy Client.

When prompted, enter your CRSid and Raven (or 'University account') password, and choose the printer queues you would like to install.

Windows 10 and later

macOS Ventura and later

If your device is not supported, you can use the UIS Web printing app (Limited to A4, double-sided, black and white printing only)

Printing charges

Many users are allocated a certain amount of Free Credit to use in their faculty or institution for academic work. Members of staff are able to request additional allowance once this runs out, or you can purchase a top-up of your DS-Print balance online.

Black and white

5p per A4 sheet (10p per A4 sheet in Divinity)
10p per A3 sheet (20p per A3 sheet in Divinity)

Colour

20p per A4 sheet
40p per A3 sheet

Troubleshooting

My documents send OK but do not show up on the printer.

Often the first thing to make sure is that you are printing as A4 or A3 - not US Letter or any other size. If you are definitely printing as A4, look at your print history on the Managed print website. If there is a reason why the document did not show up, it will tell you there.

My document shows as £0.00 and does not print.

Check that you have sufficient credit for the document you are trying to print on the Managed print website. If you have Free Credit but no Common Balance, verify that you are printing from a Windows computer or Mac that has been set up according to the instructions above - other operating systems will allow you to print only using paid Common Balance credit.

My documents seem to be taking ages to send.

Try and send documents in batches of 30 pages at most. Everything you send to print goes via multiple servers to spool and calculate charges, which takes time for longer documents.

My Mac says "Hold for Authentication".

This means that the Mac was not able to connect to the University print servers. This is often because your password has changed. Download the installer above. This will enable you to set up the printers again. Make sure enter your current Cambridge password again when prompted.

My Mac asks me for my password every time I print.

Chances are that you did not select the Remember Password check box during the printer set up. Download the installer above. This will delete your existing configuration automatically and enable you to set up the printers again.

The installer doesn't seem to recognise me.

Try resetting your Cambridge password: sometimes, changes made to your computing accounts will cause services to fall out of sync. If this doesn't work, please get in touch with us and we can check to make sure your accounts have been set up correctly.

My scans or photocopies miss off the last page.

If you are opening the scanning lid to photocopy documents, most of our photocopiers will wait to see if you want to scan further pages (usually a second side) before processing your document. Check the screen and press any Finish buttons which appear, and your document should then be intact.

The printer has broken down.

The printers should get in touch with our help desk automatically, but we ask that you reach out to us to double-check we're aware. Please let us help fix the problem before you spend all your print credit trying to sort it yourself.

Environmental tips

Print only what is necessary. Use print preview to show you exactly how a document will look when it's printed. This makes it easy to select just the parts you need to print, rather than the whole document if you don't really need it.
Use PDFs as much as possible. You can print a document as a PDF and save it to your file storage rather than printing a paper version, and scan documents as PDFs using the MFDs and share them using email, Google Drive and Dropbox.
Print your document as double-sided monochrome. Printing is charged per sheet of paper used, rather than each side separately.

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