Getting started
This page details general IT information for new and returning staff in the School of Arts and Humanities.Β
Items in bold form part of your IT Induction; we ask that you complete them at your earliest convenience.
Links with a π padlock symbol may prompt you to sign in with your Raven (or 'University account') password.
Links to other sites are provided in good faith, but we are not responsible for the contents of those sites.
Policies
You must use University IT in good faith according to the policies.Β
There is a University use and misuse of computing facilities & Acceptable Use Policy which you must read.Β
Security
As you may be handling confidential and sensitive information and data, it is important you are aware of potential security issues.Β
Please complete the IT Security Training π as soon as possible.Β
Health & Safety
The University's DSE Policy details information on correct computer work set up and posture.Β
Please carry out the DSE awareness training π.
You must complete the DSE assessment form π and return it to the IT Team.Β
Phones
If you have a desk phone, this should already be set up with your name and number on the display.
To find a user guide at Handset Help, select the model of your Cisco phone, which can be found on the front or back of the phone.
Printing
Printing to your local MFD or printer should already be set up.Β
For information about setting up printing on your own devices, please see our Set up printing page.
Passwords
Your Raven ('University account') password can be set online π.
Set password reset options πfor your Raven password.
To set up your login credentials for eduroam Wi-Fi, visit the tokens website π.
UIS
Useful information about IT services for staff and visitors is available from the central University Information Services.Β
You can find more information about the services provided centrally in on the new starters page.
Please update your University Lookup π entry with any relevant details.Β
Software
MS Office 365 is installed on all computers and will be the main suite of applications that you use in your day to day work. Also installed are Chrome, Firefox, Acrobat Reader and VLC.
Download Office 365 for all of your own devices from the Office portal π.
Download free anti-virus for your devices from the UIS.
Training
Additional training for IT related applications is available.
Access LinkedIn Learning π with your @cam email to use the University subscription.
MS Office 365 π.
Outlook Essentials π.
Teams Essentials π.
See upcoming instructor-led sessions on the Training Booking site (UTBS) π.
Green IT
The University is actively engaged in reducing its environmental impact and one of the ways in which members of staff can help is by being aware of the things they can do to help save energy.
Find out more on the online Environmental Sustainability induction π.
Business Systems
We do not control access to College or UAS services such as CamCORS or CamSIS, but you can request access yourself. Requests to access UFS must be made via your line manager.
Request CamCORS access π.
Request to gain, adjust or remove access to CamSIS π.
Getting Help
We are always happy to help with your IT needs, or at least to point you in the right direction. For certain things, you'll need to visit our IT Helpdesk, which is Room 250 in the Raised Faculty Building. Please bring your University Card with you as ID.